TS Consulting LLCManaged IT · Fort Myers, FL

Support & operations

Vendor & License Management

One call to us instead of hold queues with your internet provider, copier company or software vendor.

SVC-06

What this service covers

Small businesses often juggle a dozen technology vendors, each with its own support line and renewal date. When something breaks, staff lose hours proving the problem belongs to the other company.

We act as your technology point of contact. We open and chase tickets with vendors on your behalf, keep a renewal calendar so nothing lapses, true up software licenses so you stop paying for accounts nobody uses, and help purchase hardware at business pricing.

What's included

Vendor liaisonWe work directly with your ISP, phone, copier and software vendors.
Renewal calendarDomains, SSL certificates, warranties and subscriptions tracked.
License true-upsUnused licenses found and removed.
ProcurementQuotes and ordering for laptops, network gear and software.
Contract reviewA technical second opinion before you sign a vendor agreement.
Vendor documentationAccount numbers, contacts and escalation paths in one place.

How we deliver it

  1. Step 1

    Catalog

    We list every technology vendor, contract and renewal date.
  2. Step 2

    Authorize

    You give us permission to act as your technical contact.
  3. Step 3

    Manage

    We handle tickets and renewals as they come up.
  4. Step 4

    Review

    Spend and vendor performance are covered in quarterly reviews.

A good fit if

  • You have been on hold with the internet provider more than once this year
  • A domain or certificate has expired by surprise
  • You suspect you pay for licenses nobody uses

Common questions

Do you mark up hardware?

Pricing is quoted openly before any purchase.

Can you manage vendors you didn't choose?

Yes. We work with the vendors you already have.