Legal

Terms and Conditions

Effective October 27, 2026

These Terms and Conditions ("Terms") apply to your use of tsconsulting-llc.com and to the managed IT, cybersecurity, cloud, consulting and project services provided by TS Consulting LLC ("TS Consulting LLC", "we", "us") to you or the organization you represent ("Client", "you"). By using this website or our services, you agree to these Terms.

1. Signed agreements take priority

Ongoing services are provided under a written Master Services Agreement ("MSA") together with one or more service schedules, statements of work ("SOW") or order forms. If anything in these Terms conflicts with a signed MSA, schedule or SOW, the signed document controls. Where no signed agreement exists, these Terms govern any services we provide.

2. Scope of services

The services, devices, users, locations and response targets covered for you are those listed in your agreement or accepted quote. Work outside that scope, including new projects, hardware installation, migrations, after-hours work not covered by your plan, and remediation of issues caused by unauthorized changes, is billed separately at our then-current rates or under a separate quote. Response times published on this website are targets, not guarantees; the targets that apply to you are those in your agreement.

3. Quotes, fees and payment

• Quotes are valid for 30 days unless stated otherwise.
• Recurring managed service fees are billed monthly in advance. Project, hourly and hardware charges are billed as incurred or as set out in the quote.
• Invoices are due within 15 days of the invoice date unless your agreement says otherwise.
• Late balances may incur a late charge of 1.5% per month or the maximum allowed by law, whichever is less. We may suspend non-emergency services on accounts more than 30 days past due after giving written notice.
• Fees exclude applicable taxes. Third-party licensing and subscription costs may change when the vendor changes its pricing.

4. Your responsibilities

To let us deliver the services, you agree to:

• Give us timely, accurate information and reasonable access to your systems, sites and staff.
• Name an authorized contact who can approve work and changes.
• Keep supported hardware, software and licenses in place, and follow our reasonable security recommendations.
• Tell us promptly about suspected security incidents, outages or changes to your environment.
• Not make, or allow others to make, changes to managed systems without telling us.
• Use our services and your systems lawfully, and hold the rights to any software and data you ask us to manage.

5. Third-party products and services

Many services rely on products from third parties such as Microsoft, security vendors, backup and cloud providers, carriers and hardware manufacturers. Those products are subject to the vendor's own terms, warranties and service levels. We pass through any vendor warranties we can, but we are not responsible for outages, defects, data loss or price changes caused by third-party products or services.

6. Security and backups

We use commercially reasonable, industry-standard tools and practices to help protect your systems. No security measure can prevent every incident, and we do not guarantee that your systems will be free from breaches, malware, ransomware or data loss. Backups are performed and monitored as described in your agreement; recovery depends on the data being included in the backup scope and on the backup set being available. Unless your agreement includes it, we do not act as your legal or compliance adviser, and you remain responsible for your own regulatory obligations.

7. Data and confidentiality

You own your data. We access it only as needed to provide the services, keep it confidential, and do not sell it. Each party will protect the other's confidential information with at least reasonable care and use it only for the purposes of the engagement. Where we handle protected health information, we will sign a Business Associate Agreement. Our Privacy Policy explains how we handle information submitted through this website.

8. Non-solicitation

During the term of our services and for 12 months afterwards, you agree not to directly hire or engage any of our employees or contractors who worked on your account without our written consent.

9. Warranties and disclaimers

We will perform the services in a professional and workmanlike manner consistent with generally accepted industry standards. Except as stated in a signed agreement, the services, this website and its content are provided "as is", and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Website content is general information, not professional advice for your specific situation.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunity, even if advised of the possibility. Our total liability arising from the services is limited to the fees you paid us for the services giving rise to the claim during the 12 months before the claim arose. These limits do not apply to a party's gross negligence, willful misconduct or payment obligations.

11. Indemnification

Each party will defend and indemnify the other against third-party claims to the extent caused by its own negligence, willful misconduct or breach of law. You will also indemnify us against claims arising from data, software or instructions you provide, or from your use of systems in violation of law.

12. Term and termination

The term and renewal of managed services are set out in your agreement. Either party may end services as permitted in that agreement, or immediately by written notice if the other party materially breaches these Terms and does not cure the breach within 30 days of notice. When services end, you pay for services delivered through the end date, and we will reasonably help transfer administrative credentials, documentation and your data to you or your new provider. Transition work beyond normal handover is billed at our standard rates.

13. Free IT assessment

Our free IT assessment carries no obligation to buy. Findings and recommendations are based on the information and access available at the time and are not a guarantee that no other issues exist.

14. Use of this website

You may use this website for lawful purposes only. Do not attempt to disrupt it, gain unauthorized access to it, or copy its content for commercial use. The site's text, logo and design belong to TS Consulting LLC. Third-party trademarks belong to their owners and do not imply endorsement. Links to other websites are provided for convenience; we are not responsible for their content.

15. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including hurricanes and other severe weather, floods, power or internet outages, acts of government, and failures of third-party providers. Payment obligations are not excused.

16. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts serving Lee County, Florida, and both parties consent to that venue. The parties will first try in good faith to resolve any dispute informally.

17. General

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. These Terms, together with any signed agreement, are the entire agreement on their subject.

18. Changes to these Terms

We may update these Terms from time to time. The effective date at the top of the page shows when they last changed. Changes do not alter a signed agreement during its current term unless both parties agree in writing.

19. Contact us

TS Consulting LLC
Fort Myers, Florida
Email: info@tsconsulting-llc.com
Phone: 239-722-7484