TS Consulting LLCManaged IT · Fort Myers, FL

Support & operations

Patch Management

Operating systems, applications and firmware kept current on a tested schedule that fits your business hours.

SVC-03

What this service covers

Unpatched software is one of the most common ways attackers get in. Patch management makes sure Windows, macOS and the third-party applications your staff use (browsers, PDF readers, Zoom, Java and others) are updated soon after fixes are released.

Updates roll out to a small pilot group first. If nothing breaks, they go to everyone during an agreed maintenance window, so reboots never interrupt a client meeting or a month-end close.

What's included

Operating system updatesWindows and macOS security and quality updates.
Third-party application patchingBrowsers, Adobe, Zoom, Java and other common business software.
Pilot ring testingA small group receives updates first to catch problems early.
Maintenance windowsReboots scheduled after hours or at times you choose.
Network firmwareFirewalls, switches and access points updated on a planned cycle.
Compliance reportingPatch status by device, useful for audits and cyber insurance.

How we deliver it

  1. Step 1

    Inventory

    We list every operating system and application in use.
  2. Step 2

    Policy

    We agree on timing, pilot groups and reboot rules with you.
  3. Step 3

    Deploy

    Updates go to the pilot ring, then everyone.
  4. Step 4

    Report

    Exceptions are fixed and compliance is reported monthly.

A good fit if

  • Staff click 'remind me later' on every update
  • Your cyber insurer asks about patching
  • You have had an update break a critical app

Common questions

What if an update breaks something?

Pilot testing catches most issues. If one reaches users, we roll it back and hold it until a fix is available.

Do you patch servers too?

Yes, with separate windows and pre-update backups.