TS Consulting LLCManaged IT · Fort Myers, FL

Infrastructure

VoIP & Unified Communications

Cloud phone systems, Microsoft Teams Phone, call routing and conference rooms, with numbers ported and nothing dropped.

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What this service covers

Cloud phone systems replace the old PBX in the closet with service that works from desk phones, laptops and mobile apps. Calls follow staff wherever they work, and features such as auto-attendants, call queues and voicemail-to-email are standard.

We help you choose between Microsoft Teams Phone and a hosted VoIP provider, port your existing numbers, configure call flows and set up meeting rooms so video calls just work.

What's included

Platform selectionTeams Phone or hosted VoIP, chosen for how you work.
Number portingExisting numbers moved with no lost calls.
Auto-attendants and call queuesCallers routed to the right person or department.
Desk phones and headsetsHardware recommended, configured and deployed.
Meeting room AVCameras, speakers and displays for Teams or Zoom rooms.
Ongoing changesExtensions, greetings and call flow updates via the help desk.

How we deliver it

  1. Step 1

    Review

    We map current numbers, call flows and contracts.
  2. Step 2

    Design

    A new call flow and platform are agreed.
  3. Step 3

    Port

    Numbers are ported on a scheduled date.
  4. Step 4

    Train

    Staff are shown how to use the new system.

A good fit if

  • Your phone system is out of support
  • Staff use personal cell phones for business calls
  • Callers get stuck in voicemail loops

Common questions

Will we keep our phone numbers?

Yes. Numbers are ported to the new provider.

Do we need new desk phones?

Not always. Many existing phones are compatible, and many staff prefer a headset and softphone.