Strategy & compliance
Policies & Documentation
Written IT policies, procedures and a live network runbook, so knowledge lives in documents instead of one person's head.
What this service covers
Good documentation is what lets a business survive the loss of a key person, pass an audit or recover quickly from an incident. Most small businesses have very little of it.
We write and maintain an information security policy set sized for your business, an incident response plan, standard operating procedures and a technical runbook with network diagrams, credentials in a secure vault and step-by-step recovery instructions.
What's included
Information security policy setAcceptable use, access control, passwords, remote work and more.
Incident response planWho does what when something goes wrong.
Standard operating proceduresRepeatable steps for common IT tasks.
Network diagramsCurrent, accurate and readable.
Secure credential vaultAdmin credentials stored and access logged.
Annual policy reviewPolicies updated as your business and the rules change.
How we deliver it
- Step 1
Gather
We collect what exists and interview key staff. - Step 2
Draft
Policies and documents are written in plain language. - Step 3
Approve
Leadership reviews and signs off. - Step 4
Maintain
Documents are updated as changes happen.
A good fit if
- One person holds all the passwords
- An auditor or insurer asked for written policies
- You have no incident response plan
Common questions
Are these generic templates?
No. Policies are written for your business, size and industry.
Who owns the documentation?
You do. It stays with your business if you ever change providers.
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