TS Consulting LLCManaged IT · Fort Myers, FL

Strategy & compliance

Co-Managed IT

Already have an IT person? We back them up with tools, after-hours coverage, security operations and project help.

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What this service covers

An in-house IT person knows your business better than anyone, but one person cannot cover nights, vacations, security monitoring and every project. Co-managed IT gives them a team behind them without replacing them.

Your IT staff use our monitoring, ticketing and security tools, escalate to our engineers when they need a second set of hands, and stay the main point of contact for your people. Responsibilities are written down so nothing falls between the two teams.

What's included

Shared toolsRMM, ticketing, documentation and security platforms.
Escalation supportSenior engineers available for complex issues.
After-hours and vacation coverageYour staff can take time off without leaving you exposed.
Security operations24/7 MDR monitoring alongside your team.
Project surge capacityExtra hands for migrations and rollouts.
Responsibility matrixClear written split of who handles what.

How we deliver it

  1. Step 1

    Define

    We agree responsibilities with your IT staff.
  2. Step 2

    Integrate

    Tools and documentation are shared.
  3. Step 3

    Support

    We back up your team day to day.
  4. Step 4

    Review

    The arrangement is reviewed each quarter.

A good fit if

  • Your IT person is stretched thin
  • Nobody covers IT when they are on vacation
  • You want enterprise-grade tools without buying them yourself

Common questions

Are you trying to replace our IT person?

No. Co-managed IT is designed to support them.

How is co-managed IT priced?

Based on the tools and coverage you need, agreed after an assessment.